Customer Service Representative

The Role 

Our client is a market-leading global manufacturing organisation based in Haltwhistle and they seek a competent customer service administrator to join their busy sales and service department. The successful candidate will act as key point of contact for customer enquiries across multiple channels.

Responsibilities

• Act as key contact for Customer Accounts and their queries
• Respond to telephone and email enquiries
• Provide customers with updates on invoice delivery queries and liaise with third parties to ensure timely delivery
• Issue refunds and returns with accuracy
• Liaise with logistic providers to ensure smooth shipping and transport processes
• Respond to and monitor customer feedback
• Support with all other adhoc administration

Key Criteria

• Experience in a fast-paced customer service environment (essential)
• Exceptional attention to detail
• High proficiency in IT packages and competent user of Excel
• Ability to work well under pressure and working towards tight deadlines
• Proven background in providing impeccable customer support