1st / 2nd Line Support Engineer

1^st / 2^nd Line Support Engineer, Teesside

Salary up to £28,000 depending on experience

My client is a well-established retail brand with a 400+ user base across multiple locations nationally. Following recent successes they are looking to increase the headcount within their IT function. The team will further drive the company forward through the use of cloud technologies both public and private.

The successful candidate will be responsible for 1^st and 2^nd line escalated support calls, network, telecoms and VOIP support. You will be required to investigate, diagnose, and resolve issues relating to Desktop, Server and Network devices and business operations. This will include hardware and software issues which may require reconfiguring or upgrading.

It’s a perfect time to join this thriving team – currently in the IT department they are investing heavily in IT infrastructure and software and are currently mid project installing a custom Dynamic’s Business Central ERP as well as many other projects.

Criteria:

The successful candidate will be conversant with all aspects of Windows Server 2003 – 2016, Active Directory and Group Policy.  You’ll also have knowledge of Windows operating systems and experience with all aspects of both local and wide-area networks, using TCP / IP infrastructure.

• Network skills – LAN/WAN, SD WAN, 4G
• Wi-Fi Maintenance
• MS Office standalone and, 365
• Windows Desktop Support
• Desktop and Laptop build and Hardware Maintenance
• Machine Rollout, and asset handling
• Ability to work with outside vendors.
• Positive with excellent communication skills
• Able to travel to different sites as and when required.
• Excellent documentation skills.

If you have a good grounding in technical support, or if you’re looking for your next IT support role then we’d love to hear from you.