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National Service Manager

I am delighted to be working with a UK based Manufacturing Company with their search for a National Service Manager.

The main purpose of the role is to mange the Service Department staff and Engineers nationwide, ensuring compliance to all health and safety and a efficient and profitable operation.

The main duties of the role are to:

Generate a growth plan covering all aspects of the department which is measurable, quantifiable and with clear milestones.

Including:

  • Recruitment of staff.
  • Implementation of an effective staff training programme.
  • Devise successful Sales Strategies to ensure profitability for the business.
  • Technical support.
  • Reviewing and improving service documentation.

Prior Experience is needed in the following areas:

  • Managing service department administration and engineers on site
  • Understanding and operating company systems around costing, invoicing and delivering targets
  • System building to deliver KPI’s timely and accurately to deliver output per operative analysis time and costs
  • Planning operations
  • Customer care
  • Control of vehicles, system maintenance for service
  • All Health & Safety aspects SOP’s overview and controls
  • Staff training and engagement
  • Staff development plans

Please contact me for further information.

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