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Customer Service Team Leader

Talent84

Customer Service Team Leader, Tyne and Wear

Salary up to 28,000

 

My client is a global manufacturer and leader in their field going through an exciting period of growth. A need has arisen for an experienced Customer Service Team Leader to come on board.

 

The ideal candidate will be a natural leader with a proven track record of coaching successful teams in a sales and service environment.

 

Responsibilities

 

Customer query, complaints and question handling

Track individual and team performances

Put effective coaching plans in placeĀ  to ensure all targets are met or exceeded

Manage strategic relationships with all internal and external stake holders

Handle any complaints effectively and in a timely manner

Ensure CRM is updated and all actions followed up

Effectively track productivity and ensure process optimisation

 

 

Essential Criteria

 

Experienced coach in sales and service environments

Customer Service champion with a genuine desire to deliver exceptional customer service

Proven track record in effective complaints investigation and management

 

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