Customer Service Team Leader, Tyne and Wear
Salary up to 28,000
My client is a global manufacturer and leader in their field going through an exciting period of growth. A need has arisen for an experienced Customer Service Team Leader to come on board.
The ideal candidate will be a natural leader with a proven track record of coaching successful teams in a sales and service environment.
Customer query, complaints and question handling
Track individual and team performances
Put effective coaching plans in place to ensure all targets are met or exceeded
Manage strategic relationships with all internal and external stake holders
Handle any complaints effectively and in a timely manner
Ensure CRM is updated and all actions followed up
Effectively track productivity and ensure process optimisation
Experienced coach in sales and service environments
Customer Service champion with a genuine desire to deliver exceptional customer service
Proven track record in effective complaints investigation and management